At Ruiroute, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our mobile applications (including WahSey and GoGaiGai), visit our website at ruiroute.co, or interact with our food and travel blog EatTravelShiok.com (collectively, the "Services").
1. Information We Collect
Depending on which Services you interact with, we may collect different types of information:
- Personal Information: If you reach out to us via email at [email protected] or submit support requests, we collect your email address and any details you provide in your message to help resolve your inquiry.
- Usage Data: We may collect automatic details about how you use our apps or site. This includes device model, operating system version, anonymous usage analytics (e.g., button clicks, time spent in app), and crash reports.
- Location Data (GoGaiGai & WahSey): GoGaiGai and WahSey may request access to your device's location services to show nearby landmarks, food options, or local hawker centres. Location data is processed locally on your device and is not stored permanently on our servers unless explicitly shared for reviews or itineraries.
- Reviews & Content (WahSey): Users can sign up to post food reviews and share check-ins. We store review descriptions, ratings, check-in milestones, and badges associated with your user account.
2. How We Use Your Information
We use the information we collect to operate, improve, and protect our Services:
- To provide support and respond to user inquiries.
- To monitor, analyze, and optimize app and website performance.
- To fix bugs, crash errors, and improve usability.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share anonymized usage statistics and diagnostics with third-party service providers (such as Apple App Store Analytics, Google Play Console, and Cloudflare Web Analytics) to help us maintain and optimize the Services.
4. Data Security
We implement industry-standard security measures to safeguard your information. However, please remember that no transmission over the internet or mobile network is 100% secure, and we cannot guarantee absolute security.
5. Children's Privacy
Our Services are not designed for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about our data practices.
7. Contact Us
If you have any questions or feedback regarding this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Website Support: ruiroute.co/#support